Frequently Asked Questions

What kind of product is IQOS?

IQOS is an alternative way to enjoy smoking for adult smokers who would otherwise continue to smoke conventionally. With IQOS you enjoy the real taste of tobacco, without ash or cigarette smoke. IQOS is not for adults who have stopped smoking or have never smoked. Our most advanced product which is free of cigarette smoke and uses advanced technology that internally heats the smoke releasing an aromatic aerosol that contains nicotine. IQOS and HEETS tobacco rods are not suitable for minors (under 18 years old).

IQOS is not a smoking quit device but is an alternative way to enjoy real, heated and non-combustible tobacco for adult smokers who would otherwise continue to smoke conventionally. If you are worried about the health effects of smoking, the best solution for you is to quit smoking and use tobacco products in general.

IQOS does not produce cigarette smoke as the smoke heats up and does not burn. Instead, a nicotine-containing aromatic aerosol is produced. Aerosol odors are significantly less than those of a conventional cigarette

IQOS is a better alternative to conventional smoking as the tobacco heats up and does not burn. So it offers you the authentic taste of tobacco without producing fire, ash or cigarette smoke while leaving less odors in the space, on your hands and hair. Important information: IQOS is not safe. Contains nicotine which is addictive. If you are worried about the effects of smoking on your health, the best solution is to quit smoking and use nicotine-containing products.

The IQOS device is designed to work exclusively with HEETS tobacco sticks.

No IQOS is not an electronic cigarette. The innovative technology of IQOS, and its important difference with electronic cigarettes, is that it heats the smoke in the HEETS tobacco rods and produces a vape with a real smoke aroma, without fire and ash with less odors in the space than the conventional ones. cigarettes.

The IQOS device includes the base (IQOS Holder) which through the special heating blade made of gold and platinum located inside the device, heats the HEETS tobacco rods at a temperature of about 350 degrees Celsius, without burning it like in conventional cigarettes at a temperature above 800 degrees Celsius.

All our consumers are obliged to respect the rules and follow the common sense as to where and around whom they use the product. The vape composition of this product is very different from that of conventional cigarette smoke, however, its use implies the rules that apply to all other tobacco products.

We usually dispatch orders the next working day . 

We prepare and ship all parcels via tracked registered air mail so customers can always track their parcel. You will receive an email with the tracking number and link were customers can track their orders at any time. 

Shipping Lead-times:

U.S.A (United States of America): 5 -11 Days

Europe (EU Countries) 5 -11 Days

Rest of World: 7-15 Days