Warranty information for our products
This is a comprehensive guide to the warranties that are supplied for each product group from VapeNotBurn.
Batteries, chargers, wall plug adaptors and variable voltage mods
These are all supplied with a 28 day guarantee and a life expectancy of 3-6 months. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers repairs or replacements if the product is deemed to be faulty or beyond repair. If we believe the customer has damaged the product in any way, we reserve the right to refuse a refund or return.
HNB consumable products
Unfortunately we do not provide a warranty on these items for hygiene and health and safety reasons. This is unless we determine that the item received is incorrect or if there are any other extenuating circumstances.
All accessories are supplied with a full 28 days manufacturer’s guarantee.
Scratches and discoloration from regular use is considered normal wear and tear and is not covered by warranty. All items should be returned back to us including the original box. We cover only items purchased from our store.