March 16, 2018

Frequently Asked Questions

Frequently asked questions

What is IQOS?



IQOS is an innovative electronic device that heats tobacco instead of burning it to produce a vapor that allows adult smokers to enjoy the true taste of tobacco without the many disadvantages of cigarettes. Designed in Switzerland and using state-of-the-art technology, the IQOS has a gold, platinum and ceramic blade that regulates the heating of tobacco in order to guarantee a consistent duration and experience.





Without combustion


IQOS heats tobacco instead of burning it without the traditional combustion process.



Smoke-free


Tobacco when heated creates a vapor with a white, slightly dense appearance, distinct from the smoke of a cigarette.


Without ash


IQOS heats tobacco instead of burning it without the traditional combustion process.


Less smell


IQOS heats tobacco instead of burning it without the traditional combustion process.




The IQOS Kit


The  Contents of the IQOS Kit : IQOS device, pocket charger, USB cable, power adapter and cleaning kit.




1. IQOS device is the equipment with the blade that heats the HEETS tobacco at a controlled temperature. It is powered by a battery and should be charged after each use.


2. Pocket Charger to charge the device battery after each use.


3. USB cable and the4. Plug Adapter to charge the pocket charger from a computer or connected to the mains.


5. Cleaning kit with two brushes and a hook to clean any dirt from the blade and the surrounding area for better equipment performance.


HEETS


The patented tobacco blend to be heated by the IQOS system is designated HEETS and is sold separately. There are currently 3 different flavor variants:


– Amber, with a more intense flavor;


– Yellow, with a less intense flavor;


– Turquoise, with menthol flavor.


– Red, with smooth intense flavor.


-Bronze, with intense flavor.


IQOS Accessories


IQOS offers accessories such as colored covers, covers and protective pouches to personalize your IQOS and cleaning accessories. 

IQOS HEETS United States USA United Kingdom UK Europe United Arab Emirates UAE

SHIPPING DESTINATIONS

We ship to major countries worldwide.  United States ( USA ) , United Kingdom ( UK ) , Europe , United Arab Emirates ( UAE ) and more. On the checkout page, you can select your location if available.

SHIPPING METHODS

Standard International Registered Shipping

& Express Shipping (EMS) 

SHIPPING DURATION


For USA it is approximately 5 – 12 Days regarding your State and Local Custom Policies.


For UK it is approximately 3 – 6 Days based on your location and Local Custom Policies.


For UAE it is approximately 5 – 12 Days


For Europe it is approximately 3 – 7 Days based on your location and Local Custom Policies.

For the rest of the World it is approximately : 7 -15 Days


​For EMS Express is approximately 2 – 5 days regarding your location.


Custom Fees may apply.

HANDLING TERMS:

We usually ship your items within the same day or the next business day from the time we receive a clear payment, according to the time of your order and your time-zone. 

SHIPMENT TRACKING

 We always provide a tracking number of your shipment by Email.

PAYMENT METHODS

 We accept payments via paypal, Western Union. More payment options coming soon.

TAXES

Depending on your location, taxes may be added to your order.

You can check with your local shipping companies for taxes and regulations.


Customers are responsible with ensuring to comply with laws and regulations of the country of destination. vapeworld.club does not have any responsibility for any additional charges that may apply.


WARRANTY

We can only replace DOA (Dead on arrival) products. Although you will have the package sealed (IQOS Device), it is probable that the device might stop functioning. In this case, we can exchange your device. We cannot exchange broken devices.

RETURNS AND REFUNDS

Due to the nature of our products, we cannot accept returns or provide any refunds for orders

WHOLESALE ORDERS

We can provide wholesale pricing on some of our items. Please get in contact with us for your inquiries.

CUSTOM DUTIES

We are not responsible for orders that are held by customs and therefore not refunded, Please check with local authorities for customs and other duties.

AGE RESTRICTONS

You should be 18 years or more to order from our website.


FREE & FAST INTERNATIONAL SHIPPING TO MORE THAN 50 COUNTRIES FOR ORDERS OF $90 AND OVER! Dismiss

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