Free Shipping to more than 50 Countries for orders of $90 or more
March 16, 2018

Frequently Asked Questions

Frequently asked questions

What is IQOS?

IQOS is an innovative electronic device that heats tobacco instead of burning it to produce a vapor that allows adult smokers to enjoy the true taste of tobacco without the many disadvantages of cigarettes. Designed in Switzerland and using state-of-the-art technology, the IQOS has a gold, platinum and ceramic blade that regulates the heating of tobacco in order to guarantee a consistent duration and experience.

Without combustion

IQOS heats tobacco instead of burning it without the traditional combustion process.


Tobacco when heated creates a vapor with a white, slightly dense appearance, distinct from the smoke of a cigarette.

Without ash

IQOS heats tobacco instead of burning it without the traditional combustion process.

Less smell

IQOS heats tobacco instead of burning it without the traditional combustion process.

The IQOS Kit

The  Contents of the IQOS Kit : IQOS device, pocket charger, USB cable, power adapter and cleaning kit.

1. IQOS device is the equipment with the blade that heats the HEETS tobacco at a controlled temperature. It is powered by a battery and should be charged after each use.

2. Pocket Charger to charge the device battery after each use.

3. USB cable and the4. Plug Adapter to charge the pocket charger from a computer or connected to the mains.

5. Cleaning kit with two brushes and a hook to clean any dirt from the blade and the surrounding area for better equipment performance.


The patented tobacco blend to be heated by the IQOS system is designated HEETS and is sold separately. There are currently 3 different flavor variants:

  • Amber: Smooth and subtly flavorful A balanced blend of smoke with rich texture and a sense of light walnut notes. HEETS Amber has woody flavor of toasted tobacco blend with nut. Intense 3 out of 4. AROMA: BALANCED & RICH

  • Bronze: Deep and rich  A rich blend of smoke with a velvety flavor and a feeling of hot malt notes with more intense and full flavor. HEETS Bronze has a flavor of tobacco blend with cocoa and dry fruit. Intense 4 out of 4. AROMA: VOLUPTUOUS & ROUND

  • Yellow: Smooth. A gentle blend of smoke with a touch of vivid notes of citrus. a lighter Marlboro Parliament similar taste. HEETS Yellow has a zesty flavor of tobacco blend.
    Intense 3 out of 4. AROMA: MELLOW & BRIGHT

  • Turquoise: Fresh and delectable  A blend of smoky and mint flavor smoke that creates a sense of freshness. The mild menthol version of PM. HEETS Turquoise has a zesty flavor of toasted tobacco blend with menthol. Intense 3 out of 4. AROMA: MELLOW & FRESH

  • Red : A strong blend of smoke with a rich texture and a sense of wood.  Our favorite flavor feels strong and rich in taste. Intense 3 out of 4.  AROMA: ROBUST & ROUND

  • Siena: Smooth and flavorful Sienna HEETS deliver a balanced, well-rounded tobacco taste with woody nuances and subtle light tea aroma notes. Intense 3 out of 4.  AROMA: WOODY & ROUND

-Siena, similar to Red label

IQOS Accessories

IQOS offers accessories such as colored covers, covers and protective pouches to personalize your IQOS and cleaning accessories. 

IQOS HEETS United States USA United Kingdom UK Europe United Arab Emirates UAE


We ship to major countries worldwide.  United States ( USA ) , United Kingdom ( UK ) , EU Europe , United Arab Emirates ( UAE ), Australia and more. On the checkout page, you can select your location if available.


Standard International Registered Shipping
& Express Shipping (EMS) 


For USA it is approximately 5 – 12 Days regarding your State and Local Custom Policies.

For UK it is approximately 3 – 6 Days  No Customs

For UAE it is approximately 5 – 12 Days

For Europe it is approximately 3 – 7 Days No Customs

Rest of the World it is approximately : 7 -15 Days

​For EMS Express is approximately 2 – 7 days regarding your location.

Custom Fees may apply based on your location and Local Custom Policies.


We usually ship your items within the same day or the next business day from the time we receive a clear payment, according to the time of your order and your time-zone. 


 We always provide a tracking number of your shipment by Email.


 We accept payments via paypal, Western Union. More payment options coming soon.


Depending on your location, taxes may be added to your order.
You can check with your local shipping companies for taxes and regulations.

Customers are responsible with ensuring to comply with laws and regulations of the country of destination. does not have any responsibility for any additional charges that may apply.


We can only replace DOA (Dead on arrival) products. Although you will have the package sealed (IQOS Device), it is probable that the device might stop functioning. In this case, we can exchange your device. We cannot exchange broken devices.


Due to the nature of our products, we cannot accept returns or provide any refunds for orders


We can provide wholesale pricing on some of our items. Please get in contact with us for your inquiries.


We are not responsible for orders that are held by customs and therefore not refunded, Please check with local authorities for customs and other duties.


All our products in our online store are in USD (Unites Stated Dollars).


You should be 18 years or more to order from our website.